Terms and Conditions

Welcome to Aesthete Journey. By accessing our website, browsing our collections, or placing an order with us, you agree to be bound by the following Terms and Conditions. These terms constitute a legally binding agreement between you and Aesthete Journey LLC, governing your use of our website and your purchase of our products.

We encourage you to read these Terms and Conditions carefully before making any purchase. If you do not agree with any part of these terms, please do not use our website or place an order with us. By continuing to use our site and services, you acknowledge that you have read, understood, and accepted these terms in their entirety.

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1. General Information

Company Details

Aesthete Journey LLC
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States

📧 Email: tranleyvy@gmail.com
📞 Phone: +84934766188
Website: aesthetejourney.shop

Scope of Terms

These Terms and Conditions apply to all users of our website, including but not limited to browsers, customers, merchants, and contributors of content. By using our website, you agree to comply with these terms, as well as our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies referenced herein.

Modifications to Terms

Aesthete Journey reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

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2. Use of Our Website

Eligibility

By using our website, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction.

• You have the legal capacity to enter into a binding agreement.

• You will use our website in compliance with all applicable laws and regulations.

• You will not use our website for any unlawful or prohibited purpose.

User Account

To place an order, you may be required to create an account with Aesthete Journey. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Your Responsibilities:

• Provide accurate, current, and complete information during registration.

• Update your account information promptly to maintain accuracy.

• Notify us immediately of any unauthorized use of your account.

• Accept responsibility for all transactions made under your account.

Aesthete Journey reserves the right to suspend or terminate your account at our sole discretion if we suspect any violation of these Terms and Conditions.

Prohibited Activities

When using our website, you agree not to:

• Violate any applicable laws, regulations, or third-party rights.

• Engage in fraudulent, deceptive, or misleading conduct.

• Interfere with or disrupt the operation of our website or servers.

• Attempt to gain unauthorized access to our systems or data.

• Use our website for any commercial purpose without our prior written consent.

• Transmit any viruses, malware, or harmful code.

• Collect or harvest information about other users without their consent.

• Post or transmit any content that is defamatory, obscene, abusive, or otherwise objectionable.

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3. Products and Pricing

Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and other content on our website are accurate and complete. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

Product Images:

• Product images are for illustrative purposes only and may not accurately reflect the actual product.

• Colors may vary due to monitor settings, lighting conditions, and other factors.

• We recommend reviewing the product specifications and dimensions carefully before making a purchase.

Dimensions and Specifications:

• All dimensions, weights, and specifications are approximate and subject to variation.

• We make every effort to provide accurate measurements, but slight variations may occur.

Pricing

All prices listed on our website are in United States Dollars (USD) and are subject to change without notice.

Price Accuracy:

• We strive to ensure that all prices are accurate and up to date.

• In the event of a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.

• If a pricing error is discovered after your order has been processed, we will contact you to discuss the resolution.

Taxes:

• Sales tax is calculated based on your shipping address and applicable state and local tax rates.

• The total tax amount will be displayed at checkout before you confirm your order.

Promotional Offers:

• From time to time, we may offer promotional discounts, coupons, or special offers.

• Promotions are subject to specific terms and conditions, which will be disclosed at the time of the offer.

• Promotions cannot be combined with other offers unless explicitly stated.

• Promotions are non-transferable and have no cash value.

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4. Orders and Acceptance

Placing an Order

By placing an order with Aesthete Journey, you are making an offer to purchase the products in your cart. All orders are subject to acceptance by us.

Order Confirmation:

• You will receive an order confirmation email shortly after placing your order.

• This confirmation acknowledges receipt of your order but does not constitute acceptance of your order.

Order Acceptance:

• We reserve the right to accept or decline any order at our sole discretion.

• Acceptance of your order occurs when we ship the products and send you a shipping confirmation email.

• If we are unable to fulfill your order, we will contact you to discuss alternative options or cancel the order.

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Cancellation Policy:

• Orders can be canceled before they are shipped.

• Once an order has been shipped, it cannot be canceled.

• To request a cancellation, please email us at tranleyvy@gmail.com or call +84934766188.

Backorders and Pre-Orders

Some products may be available for backorder or pre-order. In such cases:

• The estimated shipping date will be provided at the time of purchase.

• Estimated dates are approximate and subject to change.

• We will keep you informed of any delays.

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5. Shipping and Delivery

Shipping Policy

Our Shipping Policy, which is incorporated into these Terms and Conditions by reference, governs the shipping of products purchased from Aesthete Journey. Please refer to our Shipping Policy for detailed information on shipping methods, timelines, and costs.

Delivery

Delivery Timeline:

• Delivery times are estimates and not guaranteed.

• We are not responsible for delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.

International Shipping:

• International orders may be subject to customs duties, taxes, and fees.

• These charges are the responsibility of the customer and are not included in the purchase price.

• We recommend checking with your local customs office for information on applicable charges.

Risk of Loss

The risk of loss and title for products purchased from Aesthete Journey pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier.

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6. Returns and Refunds

Return Policy

Our Refund and Return Policy, which is incorporated into these Terms and Conditions by reference, governs the return of products purchased from Aesthete Journey. Please refer to our Refund and Return Policy for detailed information on eligibility, procedures, and timelines.

Restocking Fees

In certain cases, a restocking fee may apply to returned items. Restocking fees are typically 10%–20% of the purchase price and are deducted from the refund amount. Restocking fees may be charged when:

• The item is returned without original packaging or missing components.

• The item shows signs of use or handling beyond what is necessary to inspect the product.

• The return is initiated after the 30-day return window but is approved as an exception.

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7. Warranty

Manufacturer Warranties

Many of our products are covered by manufacturer warranties that protect against defects in materials and workmanship. Warranty terms vary by product and manufacturer.

Warranty Coverage:

• Warranty periods typically range from 1 to 5 years, depending on the product.

• Coverage may include replacement parts, repairs, or replacement of the product.

Limitations:

• Warranties do not cover damage caused by misuse, accidents, improper assembly, or normal wear and tear.

• Warranties may be void if the product is not used as intended.

• Proof of purchase is required for all warranty claims.

Aesthete Journey Warranty

In addition to manufacturer warranties, Aesthete Journey stands behind the quality of the products we sell. We will work with you to resolve any issues that arise, to the best of our ability.

For warranty claims, please contact our customer service team at tranleyvy@gmail.com or +84934766188.

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8. Intellectual Property

Ownership

All content on the Aesthete Journey website, including but not limited to text, graphics, logos, images, videos, product descriptions, and software, is the property of Aesthete Journey LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Permitted Use

You may access and use the content on our website for personal, non-commercial purposes only. You may not:

• Reproduce, distribute, modify, or create derivative works from our content.

• Use our content for any commercial purpose without our prior written consent.

• Remove or alter any copyright, trademark, or other proprietary notices.

Trademarks

The Aesthete Journey name, logo, and all associated trademarks are the property of Aesthete Journey LLC. You may not use these trademarks without our prior written consent.

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9. User-Generated Content

Submissions

If you submit content to our website, including reviews, comments, photos, or other materials, you grant Aesthete Journey a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, and display such content in any media.

Representations and Warranties

By submitting content, you represent and warrant that:

• You own or have the necessary rights to submit the content.

• The content is accurate and not misleading.

• The content does not violate any third-party rights or applicable laws.

Right to Remove

Aesthete Journey reserves the right to remove or modify any user-generated content at our sole discretion, without notice or liability.

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10. Limitation of Liability

Disclaimer of Warranties

Aesthete Journey provides its website and products on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no representations or warranties of any kind, express or implied, regarding:

• The operation or availability of our website.

• The accuracy, reliability, or completeness of any content on our website.

• The fitness of products for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, Aesthete Journey LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of or inability to use our website.

• The purchase or use of our products.

• Any unauthorized access to or use of our servers or personal information.

Total Liability: Our total liability to you for any claim arising out of or relating to these Terms and Conditions or your use of our website or products shall not exceed the amount paid by you for the product giving rise to the claim.

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11. Indemnification

You agree to indemnify, defend, and hold harmless Aesthete Journey LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our website.

• Your violation of these Terms and Conditions.

• Your violation of any third-party rights or applicable laws.

• Your submission of content to our website.

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12. Privacy

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Data Security

While we take reasonable measures to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.

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13. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Aesthete Journey. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Aesthete Journey is not liable for any damages or losses caused by your use of third-party websites.

We recommend reviewing the terms and conditions and privacy policies of any third-party websites you visit.

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14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms and Conditions or your use of our website shall be resolved exclusively in the state or federal courts located in Wake County, North Carolina. You consent to the personal jurisdiction of these courts and waive any objections to venue.

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15. Dispute Resolution

Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us to attempt to resolve any disputes informally. We are committed to working with you to find a fair and reasonable solution.

Binding Arbitration

If we are unable to resolve a dispute informally, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Raleigh, North Carolina, and the arbitrator’s decision shall be final and binding.

Exceptions: Disputes related to intellectual property, fraud, or unauthorized access may be brought in court.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, representative action, or consolidated action.

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16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

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17. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Aesthete Journey.

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18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies referenced herein, constitute the entire agreement between you and Aesthete Journey regarding your use of our website and the purchase of our products. These terms supersede all prior or contemporaneous agreements, representations, or understandings.

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19. Survival

Provisions that by their nature should survive the termination of these Terms and Conditions, including but not limited to intellectual property, warranty disclaimers, limitation of liability, and indemnification, shall survive any termination or expiration of these terms.

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20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Aesthete Journey LLC
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States

📧 Email: tranleyvy@gmail.com
📞 Phone: +84934766188

We are committed to addressing your concerns promptly and professionally.

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Summary of Key Terms

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Thank You for Choosing Aesthete Journey

We appreciate your trust in us and your commitment to creating a beautiful outdoor space. These Terms and Conditions are designed to protect both you and us, ensuring a fair, transparent, and enjoyable shopping experience.

We are honored to be a part of your outdoor living journey. If you have any questions or need clarification on any aspect of these terms, please do not hesitate to reach out to us.

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Aesthete Journey LLC
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States

📧 Email: tranleyvy@gmail.com
📞 Phone: +84934766188

Visit us online: aesthetejourney.shop