Shipping Policy

At Aesthete Journey, we understand that receiving your premium outdoor furnishings in perfect condition and within a reasonable timeframe is essential to your overall experience. That is why we have developed a comprehensive shipping policy designed to provide you with clarity, reliability, and peace of mind from the moment you place your order to the moment it arrives at your doorstep.

We are committed to delivering your products safely and efficiently, whether you are located in the heart of North Carolina or on the other side of the world. Our shipping processes are designed to accommodate the unique characteristics of our products — from lightweight umbrellas to heavy-duty fire tables and expansive furniture sets — ensuring that every item arrives in pristine condition.

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Our Shipping Philosophy – Reliability, Transparency, and Care

We believe that the shipping experience should be as exceptional as the products themselves. Our shipping policy is built on three core principles:

1. Reliability: We partner with trusted carriers and utilize robust packaging to ensure your products arrive safely and on time.

2. Transparency: We provide clear, upfront information about shipping costs, delivery timelines, and tracking so you always know what to expect.

3. Care: We treat every package with the same care and attention we would want for our own homes. From protective packaging to careful handling, we prioritize the condition of your products.

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1. Order Processing Time

Before your order ships, it must go through our processing and fulfillment stage. Understanding this timeline helps you plan for your delivery.

Standard Processing

• Processing Time: Most orders are processed and prepared for shipment within 1–3 business days from the date of order confirmation.

• Order Confirmation: You will receive an order confirmation email immediately after placing your order.

• Processing Exclusions: Weekends and public holidays are not considered business days. Orders placed on Fridays after 2:00 PM Eastern Time may not begin processing until the following Monday.

Order Verification

In some cases, we may need to verify your payment information or contact you to confirm details before processing your order. This is a standard security measure designed to protect both you and our business. If additional verification is required, we will contact you promptly to avoid unnecessary delays.

High-Volume Periods

During peak seasons, such as holidays and promotional events, processing times may be longer than usual. We will make every effort to communicate any anticipated delays and ensure your order is processed as quickly as possible.

Custom or Special Orders

Products that are customized, personalized, or specially ordered may require additional processing time. The estimated processing time for these items will be communicated at the time of purchase.

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2. Shipping Methods and Carriers

We offer a range of shipping options to accommodate your needs and preferences. Our shipping partners are carefully selected for their reliability, efficiency, and commitment to handling your products with care.

Domestic Shipping (United States)

For shipments within the United States, we utilize a combination of carriers based on the size, weight, and destination of your order.

Standard Shipping: Our standard shipping option is ideal for most orders, offering a balance of cost and speed. Standard shipping includes curbside delivery for most items.

Expedited Shipping: For customers who need their products quickly, we offer expedited shipping options at an additional cost. Please note that expedited shipping refers to transit time only and does not expedite order processing.

Freight Shipping (LTL): Larger and heavier items, such as furniture sets, fire tables, and large cantilever umbrellas, are shipped via freight carriers. Freight shipments are typically delivered curbside. The carrier will contact you to schedule a delivery window. Please ensure that someone is available to receive the delivery during the scheduled time.

International Shipping

We proudly serve customers around the world. For international orders, we utilize trusted international shipping partners to ensure reliable delivery.

Important Notes for International Shipping:

• Customs Clearance: International shipments are subject to customs clearance, which may cause additional delays beyond our control.

• Duties and Taxes: Customs duties, taxes, and fees imposed by your country’s customs authorities are the responsibility of the customer and are not included in the purchase price.

• Prohibited Items: Please ensure that the products you order are permitted for import into your country. We are not responsible for shipments that are seized or delayed by customs.

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3. Shipping Costs

Shipping costs are calculated based on several factors, including the destination, the size and weight of your order, and the shipping method you select. We strive to keep shipping costs fair and transparent.

Domestic Shipping Costs

Free Shipping: We offer free standard shipping on orders over $500 within the contiguous United States. This offer applies to standard shipping only and does not include expedited or freight shipping.

Freight Shipping Costs

For large and heavy items that require freight shipping, costs are calculated based on the destination and the dimensions and weight of the shipment. Freight shipping quotes will be provided at checkout or upon request.

International Shipping Costs

International shipping costs are calculated at checkout based on the destination, order size, and weight. Please note that international shipping costs do not include customs duties, taxes, or fees.

Shipping Surcharges

In some cases, additional shipping surcharges may apply:

• Remote Areas: Deliveries to remote or rural areas may incur additional charges.

• Oversized Items: Items that exceed standard size and weight limits may require special handling and incur additional costs.

• Expedited Shipping: Expedited shipping options are available at an additional cost.

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4. Tracking Your Order

We believe that you should always know where your order is. That is why we provide tracking information for every shipment.

How to Track Your Order

1. Shipping Confirmation Email: Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

2. Carrier Website: You can use the tracking number to monitor your shipment on the carrier’s website.

3. Your Account: If you created an account with us, you can log in to view your order status and tracking information.

Tracking Updates

Tracking information may take 24–48 hours to become available after your order ships. Please be patient if the tracking number does not show updates immediately.

Delivery Notifications

Most carriers provide delivery notifications via email or text message. You can sign up for these notifications through the carrier’s website.

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5. Delivery

Domestic Delivery

Standard Delivery:

• Deliveries are typically made Monday through Friday, excluding public holidays.

• Standard shipping includes curbside delivery. The driver will deliver your package to your doorstep or garage area but will not bring it inside or assemble it unless White Glove service has been arranged in advance.

Freight Delivery:

• For freight shipments, the carrier will contact you to schedule a delivery appointment.

• A 2–4 hour delivery window will be provided.

• Delivery trucks are large (18-wheel or 26 ft). Please ensure that your delivery location can accommodate a large truck.

• Freight deliveries are typically made between 8:00 AM and 6:00 PM local time.

Receiving Your Delivery:

• Please inspect your package upon delivery for any visible damage.

• If you notice damage, please note it on the delivery receipt and contact us immediately.

• Do not discard the packaging until you have inspected the contents and confirmed they are in good condition.

International Delivery

International deliveries are handled by our international shipping partners. Delivery times vary by destination and customs clearance. Please note that:

• You may be required to pay customs duties and taxes before your package is released for delivery.

• The carrier may contact you for additional information or documentation required for customs clearance.

• International deliveries may be subject to delays due to customs processing.

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6. Shipping Restrictions

P.O. Boxes and APO/FPO Addresses

We are unable to ship to P.O. boxes, APO, or FPO addresses. Please provide a physical street address for delivery.

Residential vs. Commercial Addresses

Shipping costs may vary depending on whether the delivery address is residential or commercial. Commercial addresses may be eligible for lower shipping rates.

Hazardous Materials

Some products may contain hazardous materials or components that are subject to shipping restrictions. We comply with all applicable regulations regarding the shipment of hazardous materials.

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7. Damaged or Lost Shipments

While we take every precaution to ensure your order arrives in perfect condition, occasionally issues may arise during transit. We are here to help.

Damaged Shipments

If your order arrives damaged, please follow these steps:

1. Do Not Discard Packaging: Keep all packaging materials, as they are essential for filing damage claims with the carrier.

2. Document the Damage: Take clear photographs of the damaged item and the packaging.

3. Contact Us Immediately: Notify us within 7 days of delivery by emailing tranleyvy@gmail.com or calling +84934766188. Provide your order number, a description of the damage, and the photographs.

4. We Will Assist: We will work with the carrier to file a claim and arrange for a replacement or refund as quickly as possible.

Lost Shipments

If your shipment is lost in transit:

1. Contact the Carrier: Use your tracking number to contact the carrier directly.

2. Contact Us: Notify us of the situation, and we will work with the carrier to locate your package or initiate a claim.

3. Resolution: If the package is confirmed lost, we will arrange for a replacement or refund.

Risk of Loss

The risk of loss and title for products purchased from Aesthete Journey pass to you upon delivery to the carrier. While we are not responsible for lost or damaged packages once they have been handed over to the carrier, we are committed to assisting you in resolving any issues that arise.

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8. International Shipping – Additional Information

Customs Duties and Taxes

International orders may be subject to customs duties, taxes, and fees imposed by your country’s customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Important:

• Customs policies vary widely by country.

• We recommend contacting your local customs office for information on applicable charges.

• We are not responsible for delays caused by customs clearance.

Customs Documentation

We will provide accurate and complete customs documentation for all international shipments. However, we cannot control customs clearance processes or guarantee delivery timelines.

Prohibited and Restricted Items

Please ensure that the products you order are permitted for import into your country. We are not responsible for shipments that are seized, delayed, or returned by customs due to prohibited or restricted items.

International Returns

If you need to return an international order, please refer to our Refund and Return Policy for detailed instructions. Please note that return shipping costs and customs duties are the responsibility of the customer.

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9. Shipping Policy Updates

Aesthete Journey reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page.

We encourage you to review this Shipping Policy periodically to stay informed of any updates. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

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10. Contact Us About Shipping

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have concerns about a delivery, please do not hesitate to contact us. Our dedicated customer service team is here to help.

📧 Email: tranleyvy@gmail.com
📞 Phone: +84934766188
📍 Address: 4030 Wake Forest Road, Ste 349, Raleigh, NC 27609

We are committed to providing you with a seamless shipping experience and ensuring that your products arrive safely and on time.

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Summary of Key Shipping Information

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Thank You for Choosing Aesthete Journey

We are honored to be a part of your outdoor living journey. From the moment you place your order to the moment it arrives at your doorstep, we are committed to providing you with exceptional service and support. Your satisfaction is our priority, and we are here to ensure that your shipping experience is as seamless and enjoyable as possible.

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Aesthete Journey LLC
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States

📧 Email: tranleyvy@gmail.com
📞 Phone: +84934766188

Visit us online: aesthetejourney.shop